FREQUENTLY ASKED QUESTIONS

Click on the questions below to reveal the answers to frequently asked questions and additional information that may be of interest to you.

  • MAKING A BOOKING:

  • Geneva Airport transfer booking form

    For your transfer from Geneva Airport to Chamonix, please enter the scheduled arrival time of the flight. For your transfer from the resort to the airport, please enter the scheduled departure time of your flight (NOT your check-in time).

  • What is a shared transfer? If I book a shared transfer, how long is my wait at Geneva airport?

    Our shared transfers are the most cost effective convenient way to get to and from Chamonix. The Cham-Van Airport Transfer Team carefully plan all shared transfers between Geneva & Chamonix, with the following goals in mind:

    • To minimise client waiting time.
    • For arrivals at Geneva Airport, clients whose flights are scheduled to arrive at a similar time will be grouped to travel together. This can be extended to 1 hour in low/interseason.
    • To ensure that no client with a confirmed reservation is left behind at the airport due to circumstances outside of their control (such as delays with flights, customs or baggage).
  • What is a private transfer?

    The fastest most convenient transfer option to your chosen resort or airport. No waiting for additional clients. As soon as your arrive, your driver will be waiting in the arrivals hall additional clients. As soon as you arrive, your driver will be waiting in the arrivals hall with a white board with your name written on it, ready to drive you safley to your chosen destination.

  • THE TRANSFER:

  • On Arrival at Geneva Airport : Pick Up

    Your Cham-Van transfer driver will be waiting for you in the arrivals area on the Swiss (International) side of Geneva Airport. Your transfer driver will be waiting to the right (as you look at it) of the Yellow Welcome Centre/ Airport Information desk holding a white board with your transfer-group leader's name on it.

  • Your Geneva Departure: Scheduled transfers from Chamonix etc

    On the evening before travel an SMS is sent to the mobile telephone number you supplied to confirm time of pickup with your driver's name and contact number. If you have not received an SMS, it is your responsibility to contact the Cham-Van office to confirm the time of your pickup. For private transfers from Chamonix, pickups are generally scheduled approx 3 hours before the departure of the flight. For shared transfers from Chamonix, pickups will be scheduled a minimum 3 hours before flight departure time.

  • How long is a Geneva - Chamonix transfer?

    Depending on road & traffic conditions, transfer times normally take:

    • 1hr 15 mins between Geneva and Chamonix
    • 1hr 10mins between Geneva and Les Houches / Servoz
    • 1hr 30 mins between Geneva and Argentiere
  • Can I take my baby on my lap? … No!

    No. In accordance with the law, which has arisen to protect passengers and babies in the event of accident, children must be carried in authorized child restraint seats. You must therefore purchase a seat for your baby or child, no matter what age.

  • Can I bring over sized luggage e.g. ski's, snowboards, bikes etc

    There is an ‘Other/Notes’ section just after the payment selection where you can tell us about any extras or excess luggage you may be travelling with. We can carry between 4-5 bikes in the minibus more than this and we will use our trailer so please be sure to tell us in advance. Please be aware that we can not accept any unaccompanied baggage on our transfers.

  • Can I take a transfer with my dog?

    We are only able to transport dogs on a private transfer to avoid potential allergic reactions for our other clients.

  • Cancellations, Delays etc etc

    All of the Cham-Van team is dedicated to resolve any unforeseen circumstance that may arise that is out side of our control such as flight delays/cancellations, lost baggage, delays at customs, industrial action, weather, traffic or other customers.

  • I put the incorrect flight time on my booking

    Please notify the Cham-Van team as soon as possible by email (info@cham-van.com). Or if urgent please call our office on +33 (0)6 32 24 03 94.

  • INSURANCE:

  • Are you a fully licensed & insured airport transfer service?...Yes!

    Yes. Cham-Van is a registered French company trading in Chamonix since 2004 (EURL CHAM-VAN - SIRET 81383854700012). All of Cham-Van's transfer taxis and minibuses are fully insured for passenger transportation. Wayne Coates, Cham-Van's owner, is the holder of British National and International Passenger Transport License (Certificate of Professional Competence), French License number 2015/82/0002460 issued by the Ministere Charge des Transports, Rhone Alpes.

  • OTHER:

  • Our use of cookies

    When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device (such as your computer or mobile phone). These include small files known as cookies. They cannot be used to identify you personally.

     

    These pieces of information are used to improve services for you through, for example:

    - Enabling a service to recognise your device so you don't have to give the same information several times during one task

    - Recognising that you may already have given a username and password so you don't need to do it for every web page requested

    - Measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast

  • Access to information under the Data Protection Act 1998

    You can find out what information we keep about you by requesting a copy of that information. We will provide this to you within 40 days of your written request and subject to receipt of your payment of £10. To maintain security we may require proof of your identity. We allow you to challenge the data that we hold about you and, where appropriate, you may request that data we hold be corrected or deleted, as necessary. We may, however, refuse to remove information that we feel is in the public interest.

A FEW WORDS FROM OUR CLIENTS

  • "Hi, Just wanted to say we had the perfect transfer driver in Tom yesterday. Punctual, professional and a really nice guy. we really enjoyed hearing about his photography business too. Thanks Helen "
    Helen
  • "This is an email to thank you for your flexibility regarding my change of plans last week. My hosts, the Smoker family, recommended that I use Cham Van, and I'm glad that I did. I had a smooth journey home and look forward to visiting Chamonix again soon. A beintot! "
    Chris
  • "Great service, very friendly and helpful drivers, will recommend to all my mates. Thanks Ed "
    Edward Donati
  • "Hello, Now that I am home and my luggage made it to my home...(it took three days!) I want to comment on your service and driver for our shuttle ride to the Geneva airport from Chamonix. WE THOUGHT OUR DRIVER WAS GREAT! He was early for our pick up, he was very considerate with our needs, informative about some of the scenery and we thought best of all, he really cares about doing a good job. He was awesome and we really appreciated ending our time in Chamonix on a good note. Thank you so much! "
    Nadine Bobit
  • "Thanks. This was by far the most pleasant and safe transfer service we have tried. Well worth the extra €s. "
    Johan & Emelie
  • "Thanks for the two excellent, hassle free transfers. Jon was lovely and the ride couldn’t have been better. We will post to trip advisor recommending your services. Regards Judy "
    Judith Berman
  • "I just wanted to thank you for your amazing help with the transport for the wedding. The drivers were fantastic - it wasn't an easy road and you could not have been more helpful. Please let me know if anyone needs a testimonial, I'd be happy to sing your praises. "
    Maeve
  • "Just wanted to say many thanks for an excellent service. No issues whatsoever. Wayne was an excellent driver, very safe and we arrived in plenty of time but we appreciated your recommendation to set off early as the traffic was heavy when we got to Geneva. Many thanks again and we will certainly recommend you to our friends. I will also put something on trip advisor. "
    Lesley A Dawson
  • "Cham van takes people to and from GVA airport. Service was prompt and courteous. Vehicles are in good condition. I would recommend this service."
    Washington_DCMarie
  • "Michael was a very nice driver. Thank you. Also thank you for your excellent service."
    Michael Brow

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INTERNATIONALLY LICENSED & FULLY INSURED TRANSFER COMPANY

Cham-Van is a registered French company trading in Chamonix since 2004. All of Cham-Van's transfer taxis and vehicles are fully insured for passenger transportation. Wayne Coates, Cham-Van's owner, is the holder of British National and International Passenger Transport License (Certificate of Professional Competence), French License number 2015/82/0002460 issued by the Ministere Charge des Transports, Rhone Alpes.

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