TERMS & CONDITIONS

  • Cham-Van offers shared and private transfer services. All bookings will be entered as shared unless a private transfer has been requested. This means that you may be sharing a van with other clients arriving at a similar time.
  • We do our best to accommodate flight delays where necessary. If your flight is delayed and waiting for you compromises our obligations to other clients, it may become necessary for us to leave the airport before your arrival. In this case we will make every effort to accommodate clients where possible on the next available transfer but this may involve some waiting on your part, this may also attract additional charges.
  • In the case where Cham-Van is unable to accommodate the new arrival time, following a flight delay, cancellation, or missed flight, the client will be required to make alternative arrangements and no refund will be provided for the original transfer booking. Clients are advised to check the terms of their travel insurance. We will, of course, keep you informed at all times. Due to the flexible nature of shared transfers, we are unable to provide guaranteed pick-up times for those bookings. Private transfers may attract additional charges and a minimum booking fee.
  • If you miss your flight, your flight is cancelled or delayed you must contact us immediately on Cham-Van's mobile number +33 (0) 632240394. Please do not make other arrangements without talking to us first, as Cham-Van will not be held responsible for any costs incurred and you will not be entitled to a refund for the transfer you have booked booked with us.
  • All passengers are limited to two items of luggage including a ski or snowboard bag. If you have excess baggage, please advise us at the time of booking.
  • Cham-Van will take all reasonable care in loading and carriage of luggage; however we accept no responsibility for luggage / items lost or damaged in transit. You are advised to check the terms of your travel insurance policy. All luggage must be clearly labeled with the owners name and address. In the event of a passenger having excess luggage without giving prior notice, Cham-Van reserves the right to not transport the items.
  • You are responsible for the information you provide when making bookings. Please check your booking information carefully and ensure that it is correct. If you need to make any changes to your booking, please notify Cham-Van immediately by email or by telephone.
  • Clients are advised to provide a means of contact, preferably a mobile telephone number that is switched on, global-roaming enabled, and has sufficient battery life.
  • Where a booking is made by telephone or by email, the booking is subject to Cham-Van's terms and conditions, which the client has accepted by making said booking.
  • For all bookings, full payment must be made at the time of booking.
  • Cham-Van reserves the right to change pick up times from resort and will inform you or your resort representative by telephone call or sms.
  • Smoking and consumption of alcohol is forbidden in all of our vehicles, you may attract extra cost for mess left by food or spillage of drink.
  • When a client cancels a confirmed booking, Cham-Van will charge a min 20€ administration fee to cover the administration and banking costs. Where the client has paid in advance for the transfer booking, the administration fee will be deducted from the amount to be refunded to the client.
  • In the event of the client cancelling a confirmed booking with Cham-Van, Cham-Van reserves the right to charge a cancellation fee corresponding to a percentage of the total booking cost.
  • Shared transfer bookings are refundable if the cancellation is received in writing by our office no less than 96 hours prior to the transfer date, a 50% cancellation fee will apply. After this time the cancellation fee is 100% of the total booking cost.
  • Private transfer bookings are fully refundable (- € 20 euro admin and banking fee) if notification of the cancellation is received in writing by Cham-Van more than 15 days prior to the transfer date. From 4-14 days prior to the transfer date the cancellation fee is 50% of the total booking cost (plus €20 euro admin and banking fee). Less than 4 days prior to the transfer date, the cancellation fee is 100% of the total booking cost. Upon request Cham-Van will issue a statement of cancellation showing amounts paid by the client, which the client may present to their insurer.
  • Cham-Van maintains the right to cancel your booking at any time if it feels it will be unable to supply you with the service you have requested in a correct manner.
  • Cham-Van will not accept liability for missed flights/trains/transport or connections caused by vehicle breakdowns, exceptional or severe weather conditions, snow storms, avalanches etc, accidents or deaths on the road causing delays to the vehicle, vandalism, unforeseen traffic delays, industrial action by third parties, problems caused by other customers, the vehicle being held or delayed by a police officer or government official, Force Majeure (war, civil unrest, terrorism, acts of god, etcother circumstances affecting passenger safety). In the event of Cham-Van being unable to deliver the passenger on time and or to their destination, Cham-Van will not be held responsible for any losses or costs incurred. Clients are advised to check the terms of their travel insurance.
  • Seat belts must be worn by all passengers in all vehicles, which are equipped accordingly. Passengers who choose not to wear their seat belts will not be covered by our insurance should the vehicle be involved in an accident.
  • The correct size baby seat must be requested, or the age and weight of the child specified. For your convenience a general guide has been provided: up to 13kgs (29lbs) approx age range: birth to 12-15mths. Rear facing baby seat from 9-18kgs (20-40lbs) approx age 9 months - 4 years Front facing child seat 15-25kgs (33-55lbs) approx age 4-6 years Booster child seat from 22-36kgs (48-79lbs) approx age 6-11/12 years Booster cushion
  • Children smaller than 135cm must use one of the appropriate sized seats stated above.
  • Cham-Van will endeavor to honor special requirement requests, such as the provision of child restraint seats, but are not contractually obliged to do so.
  • Our drivers have the right to refuse to carry any person who is thought to be under the influence of alcohol or drugs and/or whose behavior is considered to pose a threat to the driver, the vehicle or any other passenger.
  • Our corporate partners may choose to be invoiced. All accounts must be settled as per the terms stated on the invoice.
  • If there are any fare changes necessary after the booking has been made, Cham-Van will produce written confirmation of these changes by email (if the client has provided an email address), or by telephone.
  • If the client does not want to accept the fare change, then Cham-Van will cancel the booking and any monies paid by the client to Cham-Van for the reservation will be refunded minus an admin fee.
  • Cham-Van reserves the right to increase prices by adding a fuel surcharge in accordance with fuel price rises.
  • Cham-Van schedules all departures to arrive at airports a minimum of two hours before the scheduled departure time of a flight.
  • In case of accident, the liability of Cham-Van is limited to the conditions of its insurance contract.

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INTERNATIONALLY LICENSED & FULLY INSURED TRANSFER COMPANY

Cham-Van is a registered French company trading in Chamonix since 2004. All of Cham-Van's transfer taxis and vehicles are fully insured for passenger transportation. Wayne Coates, Cham-Van's owner, is the holder of British National and International Passenger Transport License (Certificate of Professional Competence), French License number 2015/82/0002460 issued by the Ministere Charge des Transports, Rhone Alpes.

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